Reality Based Group implements a structured mystery shopper program for businesses designed to collect consistent and verifiable data from real customer experiences. Using trained individuals, the company conducts in-person evaluations that follow defined scenarios to capture service quality, employee conduct, and process adherence. Each interaction is assessed using a customized scor... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf