Hé Mohammed, First of all we are very sorry to hear about your order, we will check it to help you as best as réalisable, please write coutumes année email to [email protected] with the order number, and the number including the prefix to which you made the top up please. https://andreslcsgv.oneworldwiki.com/6413812/obtenir_mon_crédits_jeux_nintendo_to_work