LYL Mobility Greensborough Plaza, Level 3, 25 Main St, Greensborough VIC 3088 Phone: (03) 9432 7726 Being eligible to return your merchandise, it needs to be unused and in the same problem that you just obtained it. It should even be in the first packaging. When the item is https://lylmobility.com.au/product-category/mobility-scooters/travel-mobility-scooters/